Sometimes WHM and cPanel are displaying certain amount of disk usage for one particular cpanel user, but that’s not the real disk usage, you find out that it is an incorrect disk usage. When the system is showing wrong disk usage on cPanel, you will have to investigate user’s disk usage using the shell.
How to fix wrong disk usage on cPanel and WHM
First thing to try to fix the incorrect disk usage is to run the famous /scripts/fixquotas
This useful script will correct all errors on disk usage quotas, 99% of the times this is the only thing you’ll need to fix disk usage errors showing on WHM panel.
Run this script as root:
/scripts/fixquotas
Depending on your disks speed, it may take a few minutes fixing the incorrect disk usage.
If that doesn’t fix your wrong disk usage on cPanel and WHM panels, let’s try something else.
For this solution, we will use the du command that will help us to find out the exact size of user directories.
du -shc /home/user/*
Replace “user” with your real system username.
In our case, that was showing around 3GB for that account, however, cPanel and WHM still reported disk usage for that user around 6GB. Where the hell are the other additional 3GB? Let’s find out.
Find User Disk Usage on cPanel
To find out if that user owns any other files outside his home directory, we will use this command:
find / -mount -wholename /home -prune -o -wholename /usr/share/cagefs-skeleton -prune -o -user useraccount -exec stat -c '%s %n' {} \; >> ~/user-files.outRemember to replace “useraccount” with the real system user you are searching.
The results will be saved inside this file:
/root/user-files.out
You can review the results by using cat command:
cat /root/user-files.out
Output example:
[[email protected]:~]cat ~/user-files.out 0 /var/spool/mail/useraccount 16 /var/cagefs/48/useraccount/.cagefs/.cagefs.token 4096 /var/cagefs/48/useraccount/etc/cl.php.d 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php70 719 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php70/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php55 929 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php55/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php54 929 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php54/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php53 929 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php53/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php44 437 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php44/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php51 731 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php51/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php52 892 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php52/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php56 929 /var/cagefs/48/useraccount/etc/cl.php.d/alt-php56/alt_php.ini 4096 /var/cagefs/48/useraccount/etc/cl.selector 0 /etc/vdomainaliases/website.com 28 /etc/valiases/website.com 0 /etc/vfilters/website.com
Warning: do not delete any of the files in that list unless you are 100% completely sure that are not related to cPanel, System or CloudLinux configurations, otherwise your user account may stop working normally.
That’s all, at this point you should be able to fix your wrong disk usage on cPanel, and if not, you can at least confirm if the cPanel user has files or directories outside the /home that can be part of the cPanel disk usage statistics.
Do you know other ways to fix incorrect disk usage on cPanel? Please share your knowledge with us below.